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External reviews

442 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Higher Education

Amazing product

  • March 29, 2016
  • Review verified by G2

What do you like best about the product?
The functionality is simply superb - easy to use and intuitive
What do you dislike about the product?
nothing specific. The functionality provided is just optimal
What problems is the product solving and how is that benefiting you?
we are measuring click through rate. You can imagine the volume of data generated. New Relic enables us to get the insights on the fly.
Recommendations to others considering the product:
Absolutely. Worth the money. The dashboard is intuitive and easy to use. The best part is that it surfaces the right insights at right time at the right place.


    Computer Software

Great product, robust and feature rich

  • March 28, 2016
  • Review verified by G2

What do you like best about the product?
I appreciate how simple it is to get set up on multiple different platforms. I also like that I can customize having different types of alerts. There is also a lot of security in knowing that this is a trusted brand I have used for a long time.
What do you dislike about the product?
The UI could be updated to be more modern. It's clean and functional, but I wouldn't call it inspiring.
What problems is the product solving and how is that benefiting you?
Solving uptime and performance monitoring of a host of servers. Loads of benefits, can have people fixing issues ASAP with information about the problems ready to go.
Recommendations to others considering the product:
Reach out to some of the people at new relic if you are unsure about what you need, or are looking for a custom business solution.


    Balamurali P.

Newrelic APM is awesome we use it for our Golang Rest API monitoring and server monitoring

  • March 28, 2016
  • Review verified by G2

What do you like best about the product?
Newrelic APM is awesome we use it for our Golang Rest API monitoring and server monitoring.
These questions and their answers are oftentimes crucial to your web application's success or failure. If you've never collected performance metrics from your live web app, you're literally running while blindfolded; at some point you're going to hit a wall!
What do you dislike about the product?
Newrelics per hour billing is little expensive and not good for regular enterprise users.
What problems is the product solving and how is that benefiting you?
we use NewRelic to keep costs down, improve and debug performance problems from the small to the large, and avert potential catastrophes.
We wanted to know our application performance and bottlenecks in database queries so that we can optimize our code to run more efficiently to get more performance in our application stack.
Recommendations to others considering the product:
NewRelic Awesome Application performance monitoring tool just go with it


    Christian Nahuel P.

Fundamental for our Application Monitoring

  • March 28, 2016
  • Review verified by G2

What do you like best about the product?
New Relic is great to monitor applications. It has very intuitive dashboards that allows you to see your app performance in real time. In my case: error rate, response time & transactions fundamental metrics for software monitoring.
What do you dislike about the product?
Sometimes it has too many UX changes and you a little bit lost. For new users can be too much information to look at the same time.
What problems is the product solving and how is that benefiting you?
Improving APIs performance, reducing time spent in transactions and monitoring error rates.
Recommendations to others considering the product:
I personally recommend to complement New Relic metrics with Datadog.


    Jeremy M.

Expensive but sometimes worth it

  • March 28, 2016
  • Review verified by G2

What do you like best about the product?
It's easy to setup, and in general the service's uptime is good. We rarely have to worry about New Relic being an issue for us in terms of affecting our app. There is little to no performance impact by its agent either. The support has been excellent in the few interactions we've had to have with them.
What do you dislike about the product?
Frankly, the UI is a mess. It's difficult to find what you want and sometimes it's tricky to interpret things right. Part of that is that their stats aren't very useful at times. They don't use rigorous statistical methods (usually just averages over time), so things get skewed a lot easier by application quirks or network issues. Also, it's very expensive. There are several other options that are in a much lower price bracket that cover the 80% case for most people.
What problems is the product solving and how is that benefiting you?
It does help us find slow queries in our Rails application that might otherwise escape our notice. It's also useful for quickly spotting slow actions.
Recommendations to others considering the product:
I would evaluate other options first and pick one that fits your needs best. New Relic may be *exactly* what you need, or it may end up being too finicky for you. It just depends on what your ultimate goal is and how much you want to invest in customizing things.


    Information Technology and Services

Extensive but expensive

  • March 27, 2016
  • Review verified by G2

What do you like best about the product?
Lots of useful information, performance and availability alerts. Error aggregation and traces.
What do you dislike about the product?
The prices are rather high. The website tends to be really slow.
What problems is the product solving and how is that benefiting you?
Staying on top of performance situation. Reliable alerts to the team. Post-mortem investigations after downtime and other issues.
Recommendations to others considering the product:
Press the sales reps for more affordable pricing. They often do lower the prices if you tell them you can't afford the service at the time.


    Information Technology and Services

New Relic a good ally for highly scalable systems

  • March 25, 2016
  • Review provided by G2

What do you like best about the product?
This tool is the best ally you can have while monitoring large scalable systems. I had the chance to work with it for over a year and a half for a major US ecommerce platform for pet products, and this tool allowed us to know when our websites were having spikes, traffic issues, when was needed a node reboot, etc.
What do you dislike about the product?
So far there's not much that I don't like, the only thing would be that this great tool due to its pricing is not so accessible for small and medium business.
What problems is the product solving and how is that benefiting you?
While monitoring a major scalable ecommerce platform this was great to know which processes were crashing our web servers and at which time.

This lead to optimize many business processes and to take the right actions like rebooting replica nodes at the right time.


    Rajesh V.

Good tool to know the bugs/errors in the code.

  • March 24, 2016
  • Review verified by G2

What do you like best about the product?
It has a comprehensive list of error reports and performance metrics of the system. All this is possible with a single configuration file. It has reports for database, memory, CPU, dom loading, throughput which are highly valuable.
What do you dislike about the product?
Slightly on the costly side for small companies. Though they provide a light weight solution which is cheaper, it doesn't come with error reports, which is what we are looking for.
What problems is the product solving and how is that benefiting you?
We are using to track metrics like performance, transactions, errors on various servers. We see the error logs here and try to fix the problems on our end.


    Gustavo M.

Great straightforward tool easy setup and impressive metrics

  • March 24, 2016
  • Review verified by G2

What do you like best about the product?
It's a package install and a single line in my settings and it's all running and collecting information.
I have worked with .Net and NodeJS and the instalation simplicity is exactly the same for both platforms.
The metrics are quite impressive as well.
It does a really good instrumentation and the details shown in the dashboards and graphics goes way beyond just a "full request" duration. Details about time spent in external services, database, etc.
What do you dislike about the product?
The awesome amount of good information comes with a cost, and for some of our services we were not able to handle the performance cost it causes.
What problems is the product solving and how is that benefiting you?
Quality of the company's webservices. Performance analysis and stability.
It helped us finding out some problems which lead us to find some critical memory leaks.


    Kori F.

Gold Standard Monitoring - New Relic

  • March 22, 2016
  • Review verified by G2

What do you like best about the product?
New Relic is the gold standard in website/server monitoring.
What do you dislike about the product?
With so many features, it can be hard to know where to look to get the information that will help diagnose issues.
What problems is the product solving and how is that benefiting you?
We implement our solution in a variety of hosting scenarios, some are less optimized for the workflow of the site so it often has problems with how fast the site is responding or it's general availability. New Relic helps us find those issues to make code changes that optimize the site for that specific hosting environment.
Recommendations to others considering the product:
If you're making a site that you want available for public consumption, you need to make sure you're using New Relic to monitoring the site.