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External reviews

442 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Christiaan K.

Simple server monitoring

  • April 19, 2016
  • Review verified by G2

What do you like best about the product?
Installing their server monitoring software is easy and requires little to no configuration. Works like a charm and best of all it's free. Website alerts (synthetics) are very useful as well to have multiple locations check the availability of your website.
What do you dislike about the product?
The mobile app (Android) confuses me a lot. I keep getting a notification about using an older (API) version of alerts but I've got no clue how to disable this. I also have a case of an ongoing
What problems is the product solving and how is that benefiting you?
I'm using New Relic to monitor my servers.
Recommendations to others considering the product:
Server monitoring is free and so is synthetics. You can't go wrong with these to monitor your servers' performance.


    Jonathan K.

Simple, discrete analytics that allow you to rectify problems before they happen

  • April 19, 2016
  • Review provided by G2

What do you like best about the product?
NewRelic is a very different breed of analytics tool, one that actually allows you to spot issues before they end up hitting your customers. Over my years of using it, I've never come across anything quite like it. The ability to spot failures and very minute errors that could start cropping up in larger clusters has helped eliminate all kinds from total site failure all the way down to database query improvement.
What do you dislike about the product?
The lack of an ability to very accurately filter this stuff down can sometimes mean you end up with a big data overload, but the tools are good enough to keep everything going. Still, i'd like some kind of heavy-duty query language to look for really obscure event crossovers, and to allow more fine-tuned analytics would be nice. Additionally, there can be some bandwidth issues with larger events sending over additional data, but with some tweaking that tends to be relatively easy to fix.
What problems is the product solving and how is that benefiting you?
The general ability to put so little code into a deployment but reap so many benefits means our return on investment with this tool is massive. The amount of issues it has both solved and been instrumental in preventing means that it has become an integral part of our stack, and indeed an integral part of ensuring that everything continues to run day to day. Overall, coupled with tools like Sentry, these two have the biggest potential to help prevent catastrophe of any set of services we've tried.
Recommendations to others considering the product:
Ensure that you double-check your implementation before going live, sometimes it may not be working off the bat.


    Andrew D.

An extremely useful tool that give accurate information to diagnose problems quickly.

  • April 18, 2016
  • Review verified by G2

What do you like best about the product?
The APM is extremely useful for drilling down on specific transactions and events that happen on our site. Everything from external web requests to services we use all the way to DB queries are processed and it allows us to see where problems exist.

It also integrates with other tools and alerts us when certain thresholds are met that could cause delays or downtime.
What do you dislike about the product?
Sometimes the UI can feel a bit cumbersome to navigate.
What problems is the product solving and how is that benefiting you?
Speed a big one for us. Trying to make sure our response time is low is extremely important and since we've started monitoring it we've made it a priority. Now, through changes inspired by NewRelic, our response time is sub 150ms.


    Adam B.

New Relic is Amazing!

  • April 15, 2016
  • Review provided by G2

What do you like best about the product?
New Relic's application and server monitoring has allowed our team to build better, faster, and more stable products since using it. We have also been able to make huge fixes to legacy code bases.

The APM product has been instrumental in our ability to improve application and server performance.

The Synthetics product is great for passive monitoring as well as scripting interactions on your site and timing the performance and availability. Page load times can be monitored over time to gauge site performance as content changes.

The Browser product offers a great real-time look at your users. It's also great for debugging and monitoring JavaScript performance on client computers.

Insights is great for diving into deep analytics. The dashboards are great for non-technical users to get a view of user and application performance.
What do you dislike about the product?
New Relic has been steadily improving the product and adding features that are beneficial to our environment. There is very little to dislike. However, the learning curve on using Insights effectively is pretty steep and could use improvement.
What problems is the product solving and how is that benefiting you?
We use New Relic to monitor our web application performance, both on the server and client. We also use it to monitor our web and database servers.
Recommendations to others considering the product:
If you need solid application and server monitoring New Relic can handle your needs.


    Sócrates L.

It gives me in depth knowledge about how software I build is running in production

  • April 14, 2016
  • Review verified by G2

What do you like best about the product?
The info that New Relic APM gives me: I can really digg into stacktrace to understand what is my performance problem. Alerts are also very nice, they are easy to set and really useful.
What do you dislike about the product?
Sometimes APM page loading is too slow. Also graphs time ranges are kind of akwart: in main view we might use ranges from 30m to 3months, some other pages only show a maximum of 7days.
What problems is the product solving and how is that benefiting you?
Providing pages that load fast is a major concern in my company, since we advertise real estate. There are several studies showind that fast pages increase conversion. That said, using New Relic really gives the visibility we need to understand what are some perfomance bottlenecks and where we apply improvements.
Recommendations to others considering the product:
If you want to get a real time view of your app performance, New Relic is a must have.


    Michael P.

Insights that will save your business money

  • April 09, 2016
  • Review provided by G2

What do you like best about the product?
Super easy to setup! Great way to day by day track performance of your app. The ability to see what transactions are the most "expensive" is invaluable. We have been able to cut down our heaviest server calls and "tune" up our app using the various analytics and data from New Relic.
What do you dislike about the product?
Could be a little easier to dig down into what you need to find. Maybe some additional tour/tutorials for first time users. Overall we are very happy with New Relic. It would be nice to see some youtube tutorials as well.
What problems is the product solving and how is that benefiting you?
Tracking app performance, tuning app better to reduce server needs. Pinging of our website. Warning and alert text message / email alerts.
Recommendations to others considering the product:
In my opinion it is best to review the New Relic email summaries every week. As your code base changes you can see what areas are improving or degrading.


    Yasmany C.

a great monitor platform

  • April 07, 2016
  • Review verified by G2

What do you like best about the product?
It allows you to monitor and keep track of your application performance, allowing you to detect and fix performance issues and bugs. Including call trace and database performance review over queries. Another nice feature is the comparison of measures, allowing you to se how performance behave between code changes, or user usage.
What do you dislike about the product?
Its kind of confusing the measure mechanism and anachronism using to label the levels, the value label should be more self explanatory and maybe even simpler to read. In some cases the configuration for web pages differ on how you should measure, so you need to know this in order to configure your project, that should be automatically setup
What problems is the product solving and how is that benefiting you?
Monitoring our e-commerce platform, measuring and comparing performance over stress or bug fixing.
Recommendations to others considering the product:
It will help you to monitor your app and find bottlenecks


    Internet

Good product for alerts and diagnostics

  • April 04, 2016
  • Review verified by G2

What do you like best about the product?
Almost online monitoring, requests and metrics count gets visible in a short time.
Tools like transaction details are great, watching which are the most common calls and time, it even tells you where the app is consuming most (part of a transaction / request).
It shows CPU, errors, stacktraces, and a lot more useful information.
It's also good to make own personalized dashboards with metrics.
What do you dislike about the product?
Alert system is not quite good. It's not based in history and maybe with low count of errors the apps make new alerts in which many of them are not real.
Appdex score is good but it's hard to deduct the score.
What problems is the product solving and how is that benefiting you?
Traffic control
Error discovering
Alerts (automated with other app)
Easy metrics and own dashboards
Recommendations to others considering the product:
If you're looking for an easy monitoring system to control your app, you may use NewRelic, it's great to watch traffic, response time, errors, stacktraces for easily find bugs, own metrics and more.
If you combine NR with other apps, you'll get online alerting, even with a mobile app so you don't need to be actively in the site and you can wait for any problem to occurs.
Try also database monitorings, transaction counts and times.


    Joel Y.

Web site up time monitoring

  • March 30, 2016
  • Review verified by G2

What do you like best about the product?
I can see the response rate of my website as well as in case of any down times it will automatically send me a notification. The setup of the new relic was simply and straightforward as i was using it along with a node.js application on Heroku
What do you dislike about the product?
Can be a little complicated to use, but the setup was easy.
What problems is the product solving and how is that benefiting you?
It was a normal website, it enable me to know when is my website down or up


    Information Technology and Services

Realtime analytics

  • March 29, 2016
  • Review verified by G2

What do you like best about the product?
It's very easy to setup New Relic. And after setting up is amazing the amount of data and information you have at your disposal, for deep analysis.
One of the features I like the most is the Alerts: let's you specify alert conditions, that can be sent through multiple channels (email, Slack, Webhook, etc).
What do you dislike about the product?
Sometimes it feels that the information is overwhelming, too much information at a time. You have to navigate through the site to get to know what to look for, but after that you can get the most of it. This can be easily fixed with proper UI.
What problems is the product solving and how is that benefiting you?
I can easily see get notified if something isn't working as expected.