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Overview

Tailwinds OnRamp for Automated Customer Service in Retail & CPG leverages the power of Generative AI built on Amazon Bedrock to transform customer interactions. Our platform integrates seamlessly with AWS services to deploy intelligent chatbots capable of handling a wide range of customer service tasks. This includes answering queries, providing product recommendations, and managing returns, significantly reducing response times and operational costs.

 

Key Features

  • Intelligent Query Handling: Automatically respond to customer inquiries with accurate and timely information.
  • Personalized Product Recommendations: Utilize customer data to suggest products tailored to individual preferences.
  • 24/7 Availability: Ensure round-the-clock customer support, improving customer satisfaction and loyalty.
  • Seamless Integration: Integrate easily with existing retail and CPG systems to provide a cohesive service experience via Lambda and API Gateway.
  • Scalable Solution: Adapt to the growing needs of your business, ensuring consistent performance during peak times.

 

Benefits for Retail & CPG

  • Reduce Operational Costs: Lower the cost of customer service operations by automating routine tasks.
  • Enhance Customer Satisfaction: Provide quick and accurate responses, improving the overall customer experience.
  • Boost Sales: Increase conversion rates with personalized recommendations and targeted promotions.
  • Improve Efficiency: Free up human agents to handle more complex inquiries, enhancing overall service efficiency.

 

Technical Use Cases

  • Customer Query Resolution: Handle frequent customer inquiries such as order status, store locations, and return policies.
    • Benefits:
      • Reduces wait times for customers.
      • Ensures consistent and accurate information delivery.
  • Product Recommendations: Suggest products based on customer preferences and browsing history.
    • Benefits:
      • Increases sales through targeted recommendations.
      • Enhances customer engagement and loyalty.
  • Order Management: Assist customers with tracking orders, processing returns, and handling complaints.
    • Benefits:
      • Streamlines the order management process.
      • Reduces the workload on human customer service agents.

 

AWS Services Involved

  • Amazon Bedrock
  • Elastic Kubernetes Service (EKS)
  • API Gateway
  • Lambda
  • Simple Queue Service (SQS)
  • S3

 

Sold by Innovative Solutions
Categories
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

This is a professional services agreement to build a standardized GenAI architecture on AWS.

To learn more about the Tailwinds OnRamp, please visit us at https://innovativesol.com/Tailwinds-onramp/, or to proceed now to buy the service, fill out the secure order form above

 

Here's What to Expect:  

  1. Complete our Statement of Work for the Tailwinds OnRamp
  2. An AI expert will reach out within two business days to schedule an Integration roadmap planning session
  3. We will install our Generative AI tool set
  4. Innovative will deliver technical training on Generative AI and documentation detailing how the environment was built

 

By submitting the form above with your AWS Account ID and contact information, this service and the respective rights and obligations of the parties hereto, shall be subject in all respects to and shall be governed by the terms and conditions set forth in Innovative's Standard Terms and Conditions, which can be accessed at http://innovativesol.com/terms and which are hereby incorporated by reference and shall have the same force and effect as if fully set forth herein.

 

For any questions or issues with the AWS Marketplace Order Form, please contact AWSMarketplace@innovativesol.com.