Overview
GLPI on ubuntu 24.04 with maintenance support by ATH. This is a repackaged open source software product wherein additional charges apply for support. GLPI ITSM (Information Technology Service Management) refers to the integrated suite of functionalities within GLPI that specifically cater to managing IT services throughout their lifecycle. ITSM encompasses various processes and practices designed to align IT services with the needs of the business, improve service delivery, and optimize IT operations. GLPI ITSM allows organizations to define and publish a service catalog that outlines the IT services offered to users. This catalog helps in standardizing service offerings, providing transparency to users about available services, and facilitating efficient request handling.
Highlights
- GLPI ITSM supports the identification, investigation, and resolution of underlying causes of recurring incidents or problems. It enables IT teams to track and manage problem tickets separately, facilitating root cause analysis and proactive problem resolution.
- GLPI ITSM helps in maintaining a centralized repository of configuration items (CIs) such as hardware, software, and network components. It supports configuration management processes, including identification, control, status tracking, and reporting of CIs to support effective change and incident management.
- GLPI ITSM facilitates the creation, management, and sharing of knowledge articles and documentation. This knowledge base helps in improving first-call resolution rates, reducing resolution times, and promoting self-service among users.
Details
Typical total price
$0.17/hour
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.001 | $0.012 | $0.013 |
t2.small | $0.07 | $0.023 | $0.093 |
t2.medium | $0.07 | $0.046 | $0.116 |
t2.large | $0.07 | $0.093 | $0.163 |
t2.xlarge | $0.07 | $0.186 | $0.256 |
t2.2xlarge | $0.07 | $0.371 | $0.441 |
t3.nano | $0.07 | $0.005 | $0.075 |
t3.micro AWS Free Tier | $0.07 | $0.01 | $0.08 |
t3.small | $0.07 | $0.021 | $0.091 |
t3.medium | $0.07 | $0.042 | $0.112 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
Connect your virtual machine via SSH using username "ubuntu" and port 22. To access GLPI Hit of Browser: http://<Public_IP> Enter the Database details as below: Database host: localhost Database Username & Name: glpi Database Password: <password is your InstanceID>
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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