Grafana Enterprise

What do you like best about the product?

- Graphic Design
- Dashboards + Alerting + Ticketing + Annotations
- Integrate with any Data Source
- Auto Dashboards recommended
- You find templates on the Forums
- Continous features improvements
- Easy implementation
- Daily basis visualizing
- Data Transformation

What do you dislike about the product?

- You do not find lot of documentation about doing the dashboards and understanding the calculations/transformations.

What problems is the product solving and how is that benefiting you?

- Infrastructure status page
- Daily Up Status

What do you like best about the product?

The query builder and visualization features are outstanding. We can quickly implement and configure dashboards.

What do you dislike about the product?

GUI can sometimes feel clumsy, with many windows and panels, making it difficult to scroll and navigate.

What problems is the product solving and how is that benefiting you?

With Grafana, we monitor time series and analyze the data over a period of time using visuals. We also create alerts.

What do you like best about the product?

The concept behind Grafana’s platform is promising—visually appealing dashboards, broad integrations, and the possibility to monitor metrics all in one place.

However, our overall experience turned out to be very disappointing.
Despite only testing Grafana Cloud’s Prometheus service for a short time—and encountering immediate limits that prevented any real functionality—we were billed thousands of dollars with no clear explanation or help.

Attempts to resolve the issue were met with minimal cooperation and opaque justifications that left us feeling let down rather than supported.

What do you dislike about the product?

Our company’s experience with Grafana Labs has been extremely disappointing and frustrating. We briefly tested Grafana Cloud’s Prometheus service—at most for an hour—and encountered immediate technical limits (remote write cap and rate limits). Despite those limits preventing a successful setup, Grafana still billed us thousands of dollars (over $4,000) for alleged “usage” we can’t verify.

When we requested a detailed breakdown (such as which metrics or IP addresses were involved), Grafana’s support team could only repeat that they saw a large volume of data hitting their cloud, insisting it was our fault without giving concrete evidence.

Their attempts at resolution were minimal at best—offering small partial refunds on a huge invoice—and pointedly ignored our contention that the usage data they claimed to have seen was inconsistent with our actual test.

Even after explaining that we never got the service fully working and canceled in fear of racking up more charges, Grafana was unwilling to provide a fair or transparent resolution.

If you’re looking for a cloud solution that stands behind clear pricing, customer-friendly policies, and helpful support, our experience shows Grafana Labs doesn’t meet those standards.

We ended up paying an unjustifiably high bill for a failed test and received almost no cooperation in understanding or rectifying the situation.

It felt like a money grab rather than genuine customer support.

What problems is the product solving and how is that benefiting you?

Grafana Labs aims to centralize monitoring data—metrics, logs, and traces—into one unified platform. That helps in general terms - They just dont want to execute on on helping their customers.

What do you like best about the product?

Its better tool for monitoring the utilization server.

What do you dislike about the product?

i dont ahve that much access.
loging issue

What problems is the product solving and how is that benefiting you?

Its solved for montoring the utilization CPU, RAm and sever status

What do you like best about the product?

We do not have to go in every node and check logs separetely. This tool organises the logs in such a great manner and also provides filters to apply. we can switch from different nodes to one another. I am a new user but it didnt take time for me to learn and use this tool.

What do you dislike about the product?

Didnt find any issue yet, it was pretty great for me

What problems is the product solving and how is that benefiting you?

grepping logs is the one problem it solved as I had to look in to lot of logs now it is very easy