Sold by: Tealium
Tealium Contact Center solution with Amazon Connect combines Tealium real-time data capturing capabilities with Amazon Connect contact center platform. For agents it creates a unified AI-powered agent workspace to support customers, leading to increased agent productivity. For customers it creates a more personalized and omnichannel experience, leading to increased customer satisfaction and loyalty.
Overview
Tealium Contact Center solution with Amazon Connect combines Tealium real-time data capturing capabilities with Amazon Connect contact center platform. For agents it creates a unified AI-powered agent workspace to support customers, leading to increased agent productivity. For customers it creates a more personalized and omnichannel experience, leading to increased customer satisfaction and loyalty.
Highlights
- Personalized Customer Experience - Businesses can deliver personalized customer support in Amazon Connect fueled by clickstream customer data from Tealium in real-time. This consolidated customer data from multiple sources not only enables businesses to personalize human-served channels but also self-service channels.
- Proactive Customer Engagement - Businesses can provide predictive customer support by analyzing customer behavior data and anticipating customer needs and problems. They can proactively engage customers through outbound campaigns and offer solutions before problems arise.
- Intelligent Call Routing - Businesses can configure their Amazon Connect flows for routing and prioritizing calls using customer data. Based on customer behavior calls can be routed intelligently and assigned to agents with matching skills.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Event/Audience Data Hub | Client/Server Event+Audience Data Hub - Supports up to 25M events per year | $50,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
The Tealium Customer Data Hub has far more features, capabilities and use cases than can be described in this space. Should you have further questions, please check out our product tour, our active user community or our full documentation. salesinfo@tealium.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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