Amazon Connect Resources
Demos
Generative AI for Customer Service with Amazon Connect | Amazon Web Services (8:33)
Introduction to Amazon Connect Chat | Amazon Web Services (5:23)
Getting Started with Amazon Connect Tasks | Amazon Web Services (7:02)
How do I enable quick connects on Amazon Connect (3:58)
Getting Started with Amazon Connect | Amazon Web Services (5:56)
What are Amazon Connect Contact Flows? | Amazon Web Services (6:40)
Thought leadership blogs
Publish Date
- Publish Date
No blog posts have been found at this time. Please see the AWS Blog for other resources.
Technical resources blogs
Publish Date
- Publish Date
No blog posts have been found at this time. Please see the AWS Blog for other resources.
Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.
Articles
Presentations
Improving CX with omnichannel contact center interactions (53:38)
Unlock continuous CX innovation with Amazon Connect (58:56)
Improve agent performance with ML-powered Amazon Connect (37:42)
Machine Learning Powered Contact Center Agents (2:20)
Introduction for Contact Lens for Amazon Connect (3:05)
Amazon Connect CTI adapter for Salesforce (10:53)
Accelerating CX innovation with Amazon Connect (22:31)
Customer contact week at home keynote (28:33)
Capital One contact centers innovate faster using Amazon Connect (3:22)
Whitepapers & eBooks
Analyst reports
What's new
AWS re:Invent presentations
AWS re:Invent 2023 presentations
CEO Keynote with Adam Selipsky (2:15:15)
Keynote with Dr. Swami Sivasubramanian (1:51:27)
Personalize omnichannel customer experience with Amazon Connect (44:55)
How DISH scaled contact center and agent success with Amazon Connect (54:19)
Uncover insights & optimize workforce performance with Amazon Connect (39:51)
What’s next in contact centers with Amazon Connect and generative AI (1:02:58)
Expand your customer engagement with new Amazon Connect channels (31:47)
C-suite leaders talk generative AI and applications (50:15)
Transform your contact center using generative AI in Amazon Connect (33:58)
Transform self-service experiences with AI and Amazon Connect (1:05:37)
Documentation
Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.
Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.
Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.